FREQUENTLY ASKED QUESTIONS
How do I reserve equipment?
We offer real time, online reservations right here through our website 24/7. Please CLICK HERE to select your date, choose your item(s) and then enter your information. Simple as that.
You can also feel free to call us at (513) 570-5383 to speak to a Party Go Round team member.
You may also email us at contact@party-go-round.com.
Do I need to pay to reserve my equipment?
Yes. We do require 20% of your invoice total to reserve the equipment. The balance will be due upon delivery or before. No equipment will be set up until payment is received in full. You will receive a courtesy email 24 hours prior to your event with a link to pay your balance for your convenience.
What is your NO RISK weather cancellation policy?
If it is raining, we always will leave the decision up to the customer, unless we otherwise see fit. If weather looks to be an issue and you need to cancel 1)You will receive a refund or rain check if you cancel before 5 PM on the day before your party or 2)You will receive a rain check to use within the next year if you cancel after 5 PM on the day before your party Once we set up the equipment, the payment is due in full and there are NO refunds or credits issued event if weather conditions change after setup. Unfortunately, we cannot predict or control the weather but we wish we could!
What if there is heavy wind predicted?
If it is too windy or high winds are predicted for your party time, WE WILL NOT SET UP AN INFLATABLE. We will not put you, your family or your guests at risk if winds are higher than manufacturer's recommendations. Most units have a limit of 15mph. THIS IS NON-NEGOTIABLE as your safety is our absolute top priority. Of course, we will ABSOLUTELY either refund any payment in full or will reschedule at a later date when the weather is safe. We thank you in advance for understanding that safety is our top priority.
How long is the rental for and how does pricing work?
All of our standard pricing listed is for up to a 6 hour rental. If you'd like to extend the rental period for 7 to 10 hours, you can do so for only 15% more. Choose an overnight rental (pickup ater 9AM the next morning) for just 30% more. The length of your rental, will all depend on your event and your needs. Your equipment will be set-up and ready for the full duration of your rental. We will arrive well before your event to make sure all of the equipment is set up prior to your guests arrival. Some days we are incredibly busy and may have to deliver several hours in advance. This does not count against your rental time. Early delivery allows us to be everywhere we need to be to deliver the fun on time. We will text, call or email the day before your event, or sooner, to confirm a delivery time frame.
How much room will I need?
Most of the items on our website do have the dimensions listed; however, if you have questions on whether or not an item will fit, please don't hesitate to ask. PLEASE NOTE: We require AT LEAST a 3' path to where the items will be set up. Obstacle courses and larger games and water slides require more room. If you have any doubt, simply give us a call and ask. We can usually figure it out, but we must know in advance. We will not move equipment up or down stairs. Depending on the item, we may be able to do a couple stairs, but please check with us in advance. We will not lift items over objects in your yard unless we discuss this in advance at the time of your booking. If you have a steep hill, please let us know in advance and we will decide if we can deliver to that area.
Do you deliver to our area?
In order to provide the best value and service to our customers, we have gone to great lengths to map out our delivery area. All of our delivery areas and pricing are divided by zip code and can be found HERE. We do travel further outside of these zip codes for larger events so please contact us if you have any questions.
What is your on-time guarantee?
With our strong commitment to our customers, we guarantee on time delivery. If the party rental items that you have selected aren't set up by the rental time, you won't pay a dime! This applies to the actual rental time, not the time that we set with you for the delivery. Adequate power must be on-site to ensure equipment can be up and operational before the event starts. We can provide generators if you need one at an additional charge; however, they must be rented before the event takes place.
What type of payments do you accept?
We accept all major credit cards as well as cash. You MUST pay your deposit with a credit card and cash can only be used to pay the balance, not the deposit.
What if I do not have electricity?
Electricity is required to power most of the equipment. If renting more than one piece of equipment, you may need several outlets on different circuits. If you do not have power available, we offer generator rentals as well.
How far in advance do I need to order?
Rentals are on a first come, first served basis. It is a great idea to get your reservations in early to guaranteed the equipment you wish to reserve. We require a 20% deposit to reserve your date and no items are considered booked until the deposit is paid and you receive your receipt.
Are you insured and can you provide us a copy of your insurance?
Yes, we are fully insured. We are more than willing to provide a copy of our insurance at your request. Schools, churches, municipalities and other venues may contact us in advance to make the proper arrangements to obtain additional insured or certificates. The using party or lessee shall be in charge of operation after receiving each unit, unless otherwise agreed to. Party Go Round isn't responsible for injuries occurring to any persons or lessee using the rental equipment or to any damage of personal property. Party Go Round also carries commercial auto insurance.
Can I pickup up equipment?
Unfortunately our insurance does not allow us to offer customer pickup.
What types of surfaces do you set up on?
We prefer to set up on grass; however, we can also set up on concrete, asphalt and even indoors. You will be prompted to select your setup surface when placing your online order. WE WILL NOT SET UP ON SAND or anywhere within 300 feet of sand. If you are unsure if we set up on your surface, please feel free to ask us.
