(513) 570-5383
    All Rentals (513) 570-5383
    Shop By Category
    Recently Viewed
    Recently Viewed Items
    Order By Date

    Our Zero-Risk Weather & Cancellation Policy

    We know Cincinnati weather can be unpredictable. That's why we make cancellations and reschedules as painless as possible — your deposit is never at risk because of rain.

    ☔

    Zero-Risk Weather Policy

    If bad weather is in the forecast for your event, you have two options — reschedule to a new date or cancel for a full refund. No questions asked, no hoops to jump through.

    Just let us know by the night before your event (at least 24 hours in advance) so we can adjust our delivery schedule and open the slot for another family.

    If weather changes unexpectedly on the day of your event, call us at (513) 570-5383 and we'll work with you. We've been doing this since 2016 — we know how Cincinnati weather works, and we'll always do right by you.

    Weather Policy at a Glance

    ✅ Full refund if weather cancels your event
    ✅ Free reschedule to any available date
    ✅ No penalties, no fees, no fine print
    📞 Just give us 24 hours' notice
    💨 Wind & Safety Policy

    Inflatables and high winds don't mix. For the safety of every child at your event, we follow strict wind guidelines set by our equipment manufacturers.

    15 mph wind limit. If sustained winds exceed 15 mph at the time of setup or during your event, we will not inflate or will deflate the equipment. This is a non-negotiable safety rule — no exceptions, regardless of the event size or type.

    If we can't set up due to wind, our zero-risk weather policy applies — you get a full refund or a free reschedule. We'd rather disappoint you for a day than put anyone's safety at risk.

    📋 General Cancellation & Changes

    Plans change — we get it. Here's how cancellations and modifications work outside of weather situations:

    • Cancellations with 24+ hours' notice: Full refund of your deposit. No questions asked.
    • Reschedules: Free to reschedule to any available date. Your deposit transfers to the new date.
    • Same-day cancellations (non-weather): If our crew is already en route or has begun setup, the deposit may not be refundable. We'll always try to work with you.
    • Changes to your order: Need to swap a bounce house for a combo or add a concession machine? No problem — just call or text us and we'll adjust your order. Changes are subject to availability.
    💳 Deposits & Payments
    • Deposit: A 20% deposit is required at the time of booking to reserve your date and equipment.
    • Balance: The remaining balance is due before your event. We'll send a text reminder the day before so there are no surprises.
    • Refunds: Weather-related refunds and cancellations with 24+ hours' notice are processed back to your original payment method.

    We keep it simple because party planning should be the fun part — not the stressful part.

    ❓ Still Have Questions?

    We're real people, not a call center. If you have a question about your booking, need to make a change, or just want to talk through your options, give us a call or shoot us a text. We're available 7 days a week.

    Phone/Text: (513) 570-5383
    Email: contact@party-go-round.com
    Hours: Monday–Sunday, 8am–9pm

    Check Availability for Your Date → Browse All Rentals →